Send Money Sierra Leone - Help Center
Find instant answers to your questions about how to send money Sierra Leone with SendHome. Our 24/7 support team is here to help you send money Sierra Leone every step of the way.
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Getting Started
How do I sign up for SendHome?
Signing up is easy! Download the SendHome app or visit our website. You'll need to provide your full name, email, phone number, and upload a valid ID (passport or driving license). Verification usually takes less than 10 minutes.
What documents do I need to send money?
You need a valid government-issued photo ID (UK passport, driving license, or national ID card). For larger transfers over £500, we may request proof of income or address verification.
How long does account verification take?
Most accounts are verified within 10-30 minutes during business hours. Sometimes it can take up to 24 hours if additional checks are needed. You'll receive an email once your account is approved.
Sending Money
How fast is money transfer to Sierra Leone?
Money transfers to Sierra Leone are instant! Once your payment is confirmed, recipients receive the money within 2-5 minutes on their mobile money account (Orange Money, Africell Money) or bank account.
What are the transfer limits?
You can send from £10 to £1,000 per transfer. Daily limit is £2,500 and monthly limit is £8,000. Higher limits are available for verified business accounts.
What payment methods can I use?
You can pay using UK bank transfer (Faster Payments), debit card, or credit card. Bank transfers have the lowest fees and best exchange rates.
How much does it cost to send money?
Our fees start from just £3.99 for transfers up to £200. Bank transfers have lower fees than card payments. Check our fee calculator for exact costs.
Exchange Rates
What exchange rates do you offer?
We offer highly competitive exchange rates, typically 1-3% better than traditional banks and money transfer services. Current rate is approximately 1 GBP = 30.57 SLE.
How often do exchange rates change?
Exchange rates are updated every few minutes based on live market rates. You'll see the exact rate and total amount before confirming your transfer.
Can I lock in an exchange rate?
Yes! Once you confirm your transfer, the exchange rate is locked for 30 minutes, giving you time to complete payment without rate fluctuations.
Recipients & Pickup
How does my recipient receive the money?
Recipients can receive money directly to their mobile money account (Orange Money, Africell Money) or bank account in Sierra Leone. Money is available instantly after your payment is confirmed.
Do recipients need to sign up?
No! Recipients don't need to download any app or create an account. They just need a valid mobile money account or bank account in Sierra Leone.
Can I send to multiple recipients?
Yes, you can save multiple recipients in your account and send to different people. Each recipient's details are securely stored for future transfers.
Account & Security
Is SendHome safe and secure?
Yes! SendHome is FCA regulated and uses bank-level security. We protect your data with 256-bit SSL encryption and never store your banking details. Your money is safeguarded in segregated accounts.
How do I track my transfer?
You'll receive SMS and email notifications at every step. You can also track your transfer in real-time using the SendHome app or by logging into your account online.
What if my transfer is delayed?
Transfer delays are very rare. If your transfer is delayed, you'll receive automatic notifications. Contact our 24/7 support team and we'll resolve it immediately.
Troubleshooting
My payment was declined, what should I do?
Payment declines usually happen due to insufficient funds, card limits, or bank security checks. Try a different payment method or contact your bank to authorize the payment.
I haven't received my transfer confirmation
Check your email spam folder first. If you still don't see it, the transfer might still be processing. Contact our support team with your transfer reference number.
How do I cancel or modify a transfer?
You can cancel a transfer within 30 minutes if payment hasn't been processed yet. Contact support immediately if you need to cancel or modify transfer details.
Emergency Transfer Issues?
If you have an urgent transfer issue or suspect fraudulent activity, contact us immediately:
Still Need Help?
Our expert support team is available 24/7 to help you with any questions or issues.